Last Updated: January 2025

1. Introduction

Kisan365 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our agricultural platform and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email, phone number)
  • Address and location data
  • Agricultural profile information
  • Payment and billing information
  • Profile pictures and identification documents

2.2 Agricultural Data

We collect agricultural-specific information including:

  • Crop types and varieties
  • Farming practices and techniques
  • Harvest data and yields
  • Storage requirements and preferences
  • Market preferences and trading history

2.3 Technical Information

We automatically collect:

  • Device information and IP addresses
  • Browser type and version
  • Usage patterns and preferences
  • Cookies and similar technologies

3. How We Use Your Information

3.1 Primary Uses

We use your information to:

  • Provide and maintain our services
  • Process transactions and payments
  • Send important updates and notifications
  • Improve our platform and user experience
  • Provide customer support

3.2 Agricultural Services

Your agricultural data helps us:

  • Match you with relevant storage facilities
  • Provide personalized farming recommendations
  • Connect you with potential buyers or sellers
  • Analyze market trends and opportunities

4. Information Sharing and Disclosure

4.1 When We Share Information

We may share your information in the following circumstances:

  • With your consent: When you explicitly agree to share information
  • Service providers: With trusted third-party service providers
  • Legal requirements: When required by law or legal process
  • Business transfers: In connection with business mergers or acquisitions
  • Safety and security: To protect our users and platform

4.2 Agricultural Data Sharing

Agricultural data may be shared with:

  • Cold storage facilities for booking purposes
  • Agricultural experts for advisory services
  • Market participants for trading facilitation
  • Research institutions for agricultural studies (anonymized)

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data transmission protocols
  • Regular backups and disaster recovery

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Agricultural data is typically retained for 7 years to comply with agricultural regulations and for historical analysis.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Delete your account and data
  • Export your data in a portable format
  • Opt-out of marketing communications

7.2 Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

8. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

11. Data Processing Table

Data Category Purpose Legal Basis Retention Period
Account Information User authentication and account management Contract performance Account lifetime + 3 years
Agricultural Data Service provision and market analysis Legitimate interest 7 years
Payment Information Transaction processing Contract performance 7 years (for tax purposes)
Usage Analytics Platform improvement Legitimate interest 2 years

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Emailing you at your registered email address
  • Posting a notice on our platform
  • Updating the "Last Updated" date

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: helpkisan365.com@gmail.com

Address: IIM Sirmaur, ESI Sub-Committee, IIM Sirmaur, Dhaula Kuan, Distt. Sirmaur, Himachal Pradesh | Pin:173025 | India

Data Protection Officer: dpo@kisan365.com

14. Complaints

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.